The New Mental Diet
By: Brian Tracy
One of the most powerful personal programming activities you can engage in is positive self-talk. Be your own cheerleader and talk to yourself positively all of the time.Think About Your DreamsAs it happens, the average person talks to himself in a negative way. As much as 94 percent of your inner dialogue tends to be about the things you fear, your worries, the people you're angry at, your problems, your concerns and so on. You have to consciously keep your words, your inner dialogue, consistent with what you wish to accomplish.
The Most Powerful AntidotePsychologists have proven that the words, "I can do it," are the antidote to the fear of failure that often holds you back from trying. Repeat these words over and over to yourself whenever you feel fearful or doubtful about anything that you want to attempt. Say very enthusiastically to yourself, "I can do it, I can do it, I can do it!" When you start saying, "I can do it, I can do it," you drive that message deep into your subconscious mind. This message lowers your fears and builds your self-confidence.
Another thing you can say to yourself is, "I make a million. I make a million." Impress that message into your subconscious mind. Whenever you think about your work, say over and over again, "I'm the best, I'm the best, I'm the best." Making any one of these three statements, or anything that is positive makes you feel good about yourself and causes you to be more motivated. You become more focused, more determined. Wealthy, successful people have a continuous inner dialogue that is positive and constructive and uplifting and consistent with their goals and objectives.Feed Your Mind ContinuallyFeed your mind from morning to night with words, pictures, information and ideas consistent with your goals for financial success.
Develop the habit of thinking positively and confidently about wealth accumulation. Read stories, books and articles about other successful people. Think about how you could be like them. Visualize yourself, imagine, fantasize, pretend in your mind that you are like the kind of people that you admire and respect and want to be like.Select A Role ModelPsychologists have proven that role models are essential for magnetizing your mind with the qualities and characteristics that you wish to develop in yourself. Pick a person that you admire. Whenever you face any kind of difficult situation, ask yourself, how would this person act in this situation? What would this person do? How would this person behave? You'll find that when you think about how someone you admire might behave, your own thinking becomes better and you tend to act at your very best.
Become An ExpertRead everything you can find about your business. Become an expert in your field. The more you learn about your profession, your trade and your craft, the more confident you will become that you can do well in it.Action ExercisesHere are two things you can do to put yourself on the new mental diet for financial success:First, repeat to yourself, over and over again, the wonderful words "I can do it! I can do it! I can do it!" Whenever you are anticipating any new goal or opportunity. This affirmation builds your self-confidence and conditions you for success.Second, monitor your mental diet the way you would your physical diet.
Be sure that you feed yourself throughout the day with positive stories, words, pictures and conversations about the things you want to have in your life. Refuse to read, watch, listen to or discuss things that are negative or depressing. This will make a tremendous difference in how you feel and how you act.
Sunday, March 29, 2009
Friday, March 27, 2009
Canadian Marketing Summit Live online
You can view live in real time the Canadian Marketing Summit which is going on right now in Richmond. I am here and it is awesome content and speakers. Tune in and see what I mean
http://canadamarketingsummit.com/
http://canadamarketingsummit.com/
Thursday, March 26, 2009
Negotiation is Crap by Jeff Gitomer
HELP! I need to get better at negotiation!
by Jeff Gitomer
Eh, no Sparky, you need to get better at everything else so that you NEVER have to negotiate – or at least negotiate 90% less.Negotiation is for people who are lousy at selling, don’t understand buying motives, haven’t provided value, are unable to differentiate themselves from the competition, can’t build trust, and have utterly failed at building relationships.Maybe that’s why you have to “negotiate.”
Negotiation is not a problem. It’s a symptom.And negotiate is only one of three words that make up your reality, and the real definition. The other two words are: your price. Negotiations are all about “concessions” and back and forth bickering about what you provide and how much it will cost. Negotiation “experts” call it give-and-take or win-win. That’s a bunch of crap. It’s lower your price, and sacrifice your profit.
I’m in the airplane as many as 20 times a month. In every airline magazine, there’s a two-page pullout ad for “effective negotiation.” It’s been in the magazines for years. It must work. I mean… they must be successful in selling the course. Their latest ad campaign states in bold headlines, “It’s like steroids for your career!” Uh, correct me if I’m wrong, but aren’t steroids illegal? Hey, you too can gain an unfair advantage! All you have to do is break the law. Sounds great – where do I sign up?In the case of negotiation, it’s a violation of the law of fair play, manipulation, ethics, and relationship. Reason you have to “negotiate?” You were calling on the wrong person or people in the first place.
REALITY: People in the C-suite don’t negotiate. They discuss, discern, and decide. And they do it based on perceived value and trust, not price.REALITY: Here’s why you have to negotiate:• You failed to prove value beyond your competition.• You failed to prove you were different from others selling the same product.• You failed to gain enough trust to get a decision.• You didn’t win on the lowest price, and they called you in to “match the price of the lowest vendor” and potentially win the business.• You won the business at a low level, and were sent to procurement.
All upside down propositions (and you are at the bottom).And, once you’re “in negotiations to get the business,” you’re relegated to manipulating and groveling to get the business – at a lower price, and less (or no) profit. Great move. And you call that making the sale. I call it a pyrrhic victory.The whole concept of negotiation seems like a win-lose proposition. They win. You lose.And to make matters worse, at the end of a “successful” negotiation, you halfway hate the people you were negotiating with – especially if they were in purchasing or procurement with some big company. People who want to suck your blood, and then call you a partner, or worse, a valued profit partner.
If you want to know if it’s likely that you will have to negotiate in order to win the deal or the sale, answer these questions:How high up in the organization is the person you’re dealing are you?What is your value proposition?Do you know how the customer profits as a result of buying your product?What is the customer’s urgency to buy?How are you perceived?Do you have their trust?How strong is your relationship?What is your reputation in the marketplace?
MAJOR CLUE: CEOs tell procurement departments what to do. With one phone call, they can eliminate all negotiations and create a purchase order, from a now friendly, or even accommodating, purchasing agent.In my opinion, negotiation is nothing more than someone else trying to get in your wallet and lower your price. In my opinion, if you’re negotiating, it’s because you started too low on the sales food chain (because it was easier entry), and you’re now faced with a price war.
Departments like plant maintenance, IT, HR, office admin, and other low level (yes low level) branches of a business have budgets that they spend. Maybe you should be talking to the people that MAKE the budgets for greater success.And just so we’re clear, I’m not saying, “don’t take the negotiation course.” Any knowledge on how to win, and how to deal with customers could prove to be valuable. I AM saying if you have to use negotiation to win a sale, it’s likely you have given up your profit along the way. Not good.
by Jeff Gitomer
Eh, no Sparky, you need to get better at everything else so that you NEVER have to negotiate – or at least negotiate 90% less.Negotiation is for people who are lousy at selling, don’t understand buying motives, haven’t provided value, are unable to differentiate themselves from the competition, can’t build trust, and have utterly failed at building relationships.Maybe that’s why you have to “negotiate.”
Negotiation is not a problem. It’s a symptom.And negotiate is only one of three words that make up your reality, and the real definition. The other two words are: your price. Negotiations are all about “concessions” and back and forth bickering about what you provide and how much it will cost. Negotiation “experts” call it give-and-take or win-win. That’s a bunch of crap. It’s lower your price, and sacrifice your profit.
I’m in the airplane as many as 20 times a month. In every airline magazine, there’s a two-page pullout ad for “effective negotiation.” It’s been in the magazines for years. It must work. I mean… they must be successful in selling the course. Their latest ad campaign states in bold headlines, “It’s like steroids for your career!” Uh, correct me if I’m wrong, but aren’t steroids illegal? Hey, you too can gain an unfair advantage! All you have to do is break the law. Sounds great – where do I sign up?In the case of negotiation, it’s a violation of the law of fair play, manipulation, ethics, and relationship. Reason you have to “negotiate?” You were calling on the wrong person or people in the first place.
REALITY: People in the C-suite don’t negotiate. They discuss, discern, and decide. And they do it based on perceived value and trust, not price.REALITY: Here’s why you have to negotiate:• You failed to prove value beyond your competition.• You failed to prove you were different from others selling the same product.• You failed to gain enough trust to get a decision.• You didn’t win on the lowest price, and they called you in to “match the price of the lowest vendor” and potentially win the business.• You won the business at a low level, and were sent to procurement.
All upside down propositions (and you are at the bottom).And, once you’re “in negotiations to get the business,” you’re relegated to manipulating and groveling to get the business – at a lower price, and less (or no) profit. Great move. And you call that making the sale. I call it a pyrrhic victory.The whole concept of negotiation seems like a win-lose proposition. They win. You lose.And to make matters worse, at the end of a “successful” negotiation, you halfway hate the people you were negotiating with – especially if they were in purchasing or procurement with some big company. People who want to suck your blood, and then call you a partner, or worse, a valued profit partner.
If you want to know if it’s likely that you will have to negotiate in order to win the deal or the sale, answer these questions:How high up in the organization is the person you’re dealing are you?What is your value proposition?Do you know how the customer profits as a result of buying your product?What is the customer’s urgency to buy?How are you perceived?Do you have their trust?How strong is your relationship?What is your reputation in the marketplace?
MAJOR CLUE: CEOs tell procurement departments what to do. With one phone call, they can eliminate all negotiations and create a purchase order, from a now friendly, or even accommodating, purchasing agent.In my opinion, negotiation is nothing more than someone else trying to get in your wallet and lower your price. In my opinion, if you’re negotiating, it’s because you started too low on the sales food chain (because it was easier entry), and you’re now faced with a price war.
Departments like plant maintenance, IT, HR, office admin, and other low level (yes low level) branches of a business have budgets that they spend. Maybe you should be talking to the people that MAKE the budgets for greater success.And just so we’re clear, I’m not saying, “don’t take the negotiation course.” Any knowledge on how to win, and how to deal with customers could prove to be valuable. I AM saying if you have to use negotiation to win a sale, it’s likely you have given up your profit along the way. Not good.
Wednesday, March 25, 2009
The Worst Strategy Ever Devised for Selling Your Services
The Worst Strategy Ever Devised for Selling Your Services
By Bob Bly
The other day I got an e-mail from JT, a professional proofreader, who expressed her grave concern that she had found more than one typo among the dozens of websites I own.
"Can I be direct without being offensive?" asked JT. "Let me start by saying that my only reason for writing this e-mail is that I want to work with you, because I think we could both benefit from collaboration."
JT continued: "You need a new proofreader - and if you do your own proofreading, you need to fire yourself from that job!"
Did I hire JT as my new proofreader?
No. Because I did, in fact, find her e-mail to be both offensive and self-serving. Yet many freelancers and independent contractors who render creative, professional, and technical services take a similar approach to self-marketing. And it almost never works.
The basis of this horribly inappropriate and ineffective method is: Approach complete strangers... point out a fault with something they are doing... and then offer your services to help them fix the defect.
On the surface, it seems sensible. You are doing someone a favor by helping them correct a defect that could be hurting their business, right? So you'd think they'd be grateful and reciprocate by hiring you to fix the problem you alerted them to. After all, you have already demonstrated your expertise, skill, and value by detecting the problem for them without charge.
But here's the problem: Most folks, including me, don't like unsolicited advice.
One of the inviolate rules of my life, both business and personal, is: Never give unsolicited advice.
Advice is valued only if three conditions exist: (1) The advice is sought after (i.e., the recipient asked for it), (2) it is not negative or insulting, and (3) it is constructive and specific.
JT's e-mail to me violated the first and second of these conditions.
First, I didn't ask her to proofread for me. So why should she do it?
Prospects prefer to work with vendors who are successful and in demand... not with those they perceive as desperate and needy. The fact that JT is spending her time proofreading copy for strangers without compensation tells me she probably isn't very busy.
Second, she insults me - telling me I am a lousy proofreader and I should "fire" myself.
Customers buy from people they like. And we don't like people who insult us.
Another problem with trying to win business by giving unsolicited critiques or advice to strangers is that you risk looking ignorant. That's because you lack the background on their situation to know whether your suggestions are valid and warranted.
In JT's case, she assumed I had a typo on a landing page because I'm a bad proofreader. She's wrong. The real reason you can find typos on some of my sites is that I have literally hundreds of pages posted on the Web. And with my team already overloaded, we simply can't always keep up with our proofreading and other tasks that are not critical to sales.
A better approach for JT would have been to point out the typo, and then say, "Are your proofreaders overloaded? Hire me to take on the backlog and get those pesky typos off your sites forever." That would have been more appealing to me than assuming we stink at proofreading, which we don't.
Finally, JT violates the Silver Rule of Marketing, first articulated to me by marketing consultant Pete Silver.
He told me: "It is always better to get them to come to you, rather than you go to them."
By violating this rule and soliciting my business, JT placed herself in a weak position.
It may be that I don't care about typos. (Not true, but there are people who don't, believe it or not.) If that were the case, JT would be pursuing an unqualified prospect.
Even if I had been interested in her offer, she would have to work hard to convince me that she is the proofreader I should hire. I've never heard of her, have no idea who she is, and therefore certainly do not perceive her as an expert or top pro in editing and proofreading.
On the other hand, if you get prospects to come to you because of your reputation as a recognized expert or top pro in your field, you don't have to do a lot of convincing or selling, because those prospects are already predisposed to hire you.
I would advise JT to stop wasting her time criticizing the websites of marketers who don't want those critiques, and may even resent them. Instead, she should take steps to position herself as an expert - maybe by writing a column on proper English for a respected business magazine, creating a course on copyediting, or speaking at conferences.Had she done that, I might have come running to her for help, instead of running away.
By Bob Bly
The other day I got an e-mail from JT, a professional proofreader, who expressed her grave concern that she had found more than one typo among the dozens of websites I own.
"Can I be direct without being offensive?" asked JT. "Let me start by saying that my only reason for writing this e-mail is that I want to work with you, because I think we could both benefit from collaboration."
JT continued: "You need a new proofreader - and if you do your own proofreading, you need to fire yourself from that job!"
Did I hire JT as my new proofreader?
No. Because I did, in fact, find her e-mail to be both offensive and self-serving. Yet many freelancers and independent contractors who render creative, professional, and technical services take a similar approach to self-marketing. And it almost never works.
The basis of this horribly inappropriate and ineffective method is: Approach complete strangers... point out a fault with something they are doing... and then offer your services to help them fix the defect.
On the surface, it seems sensible. You are doing someone a favor by helping them correct a defect that could be hurting their business, right? So you'd think they'd be grateful and reciprocate by hiring you to fix the problem you alerted them to. After all, you have already demonstrated your expertise, skill, and value by detecting the problem for them without charge.
But here's the problem: Most folks, including me, don't like unsolicited advice.
One of the inviolate rules of my life, both business and personal, is: Never give unsolicited advice.
Advice is valued only if three conditions exist: (1) The advice is sought after (i.e., the recipient asked for it), (2) it is not negative or insulting, and (3) it is constructive and specific.
JT's e-mail to me violated the first and second of these conditions.
First, I didn't ask her to proofread for me. So why should she do it?
Prospects prefer to work with vendors who are successful and in demand... not with those they perceive as desperate and needy. The fact that JT is spending her time proofreading copy for strangers without compensation tells me she probably isn't very busy.
Second, she insults me - telling me I am a lousy proofreader and I should "fire" myself.
Customers buy from people they like. And we don't like people who insult us.
Another problem with trying to win business by giving unsolicited critiques or advice to strangers is that you risk looking ignorant. That's because you lack the background on their situation to know whether your suggestions are valid and warranted.
In JT's case, she assumed I had a typo on a landing page because I'm a bad proofreader. She's wrong. The real reason you can find typos on some of my sites is that I have literally hundreds of pages posted on the Web. And with my team already overloaded, we simply can't always keep up with our proofreading and other tasks that are not critical to sales.
A better approach for JT would have been to point out the typo, and then say, "Are your proofreaders overloaded? Hire me to take on the backlog and get those pesky typos off your sites forever." That would have been more appealing to me than assuming we stink at proofreading, which we don't.
Finally, JT violates the Silver Rule of Marketing, first articulated to me by marketing consultant Pete Silver.
He told me: "It is always better to get them to come to you, rather than you go to them."
By violating this rule and soliciting my business, JT placed herself in a weak position.
It may be that I don't care about typos. (Not true, but there are people who don't, believe it or not.) If that were the case, JT would be pursuing an unqualified prospect.
Even if I had been interested in her offer, she would have to work hard to convince me that she is the proofreader I should hire. I've never heard of her, have no idea who she is, and therefore certainly do not perceive her as an expert or top pro in editing and proofreading.
On the other hand, if you get prospects to come to you because of your reputation as a recognized expert or top pro in your field, you don't have to do a lot of convincing or selling, because those prospects are already predisposed to hire you.
I would advise JT to stop wasting her time criticizing the websites of marketers who don't want those critiques, and may even resent them. Instead, she should take steps to position herself as an expert - maybe by writing a column on proper English for a respected business magazine, creating a course on copyediting, or speaking at conferences.Had she done that, I might have come running to her for help, instead of running away.
if.... Rudyard Kipling
If you can keep your head when all about you
Are losing theirs and blaming it on you,
If you can trust yourself when all men doubt you
But make allowance for their doubting too,
If you can wait and not be tired by waiting,
Or being lied about, don't deal in lies,
Or being hated, don't give way to hating,
And yet don't look too good, nor talk too wise:
If you can dream--and not make dreams your master,
If you can think--and not make thoughts your aim;
If you can meet with Triumph and DisasterAnd treat those two impostors just the same;
If you can bear to hear the truth you've spoken
Twisted by knaves to make a trap for fools,
Or watch the things you gave your life to, broken,
And stoop and build 'em up with worn-out tools:
If you can make one heap of all your winnings
And risk it all on one turn of pitch-and-toss,
And lose, and start again at your beginnings
And never breath a word about your loss;
If you can force your heart and nerve and sinew
To serve your turn long after they are gone,
And so hold on when there is nothing in you
Except the Will which says to them: "Hold on!"
If you can talk with crowds and keep your virtue,
Or walk with kings--nor lose the common touch,
If neither foes nor loving friends can hurt you;
If all men count with you, but none too much,
If you can fill the unforgiving minute
With sixty seconds' worth of distance run,
Yours is the Earth and everything that's in it,
And--which is more--you'll be a Man, my son!--
Rudyard Kipling
Are losing theirs and blaming it on you,
If you can trust yourself when all men doubt you
But make allowance for their doubting too,
If you can wait and not be tired by waiting,
Or being lied about, don't deal in lies,
Or being hated, don't give way to hating,
And yet don't look too good, nor talk too wise:
If you can dream--and not make dreams your master,
If you can think--and not make thoughts your aim;
If you can meet with Triumph and DisasterAnd treat those two impostors just the same;
If you can bear to hear the truth you've spoken
Twisted by knaves to make a trap for fools,
Or watch the things you gave your life to, broken,
And stoop and build 'em up with worn-out tools:
If you can make one heap of all your winnings
And risk it all on one turn of pitch-and-toss,
And lose, and start again at your beginnings
And never breath a word about your loss;
If you can force your heart and nerve and sinew
To serve your turn long after they are gone,
And so hold on when there is nothing in you
Except the Will which says to them: "Hold on!"
If you can talk with crowds and keep your virtue,
Or walk with kings--nor lose the common touch,
If neither foes nor loving friends can hurt you;
If all men count with you, but none too much,
If you can fill the unforgiving minute
With sixty seconds' worth of distance run,
Yours is the Earth and everything that's in it,
And--which is more--you'll be a Man, my son!--
Rudyard Kipling
Be the customer you want to have
I have always been a firm believer in the notion you should always sell on value and never on price. I was meeting with a prospect today who was in search of marketing help for his 18 month old business. He was saying all of the right things telling me his business was doing well but he wanted to be doing better.
One of the strategies for improving the business was to upgrade the quality of client he went after. He told me how he wanted to service the same number of clients per month but greatly increase his revenue per client thus making his a much more profitable business using the same number of hours in a week.I was all ears and eager to speak further with him as on the surface he was an ideal client with a good mind for business. Well it appeared that way until he dropped the bombshell. Even though he wanted top quality customers who understood value and did not shop on price; he wanted to only shop on price for the services he needed to improve his business. Put another way he wanted to buy from the lowest bidder. I politely thanked him for his time and explained I was probably not the best fit for him.
I am sharing this example with you as I have seen this all too common mistake so many times in business. I think Emerson put it best when he said “What you do speaks so loud that I cannot hear what you say”. One of the most important characteristics successful business people must have is that of sincerity and integrity. I would like to pose this question to you, how can you look a customer in the eye and tell him you honestly believe the best business decision is to buy on value and not price if you do not prove it with your own actions?
There are certain unbreakable laws in the Universe such as the Law of Attraction which states what you put out is what you get back. If you wish to have a large base of customers who are value driven and are willing to pay the price for good results you must first be that person yourself. Once you become the person you want to attract the customers you seek will seek you out and your calendar will be forever full.There are no short cuts to success; the Law of Attraction is always working either for you or against you. Play your cards right, act in harmony with your beliefs and good things will happen, this you can take to the bank. Remember, the universe sees all and everyone gets what they have earned.
Cheers,
Chuck
One of the strategies for improving the business was to upgrade the quality of client he went after. He told me how he wanted to service the same number of clients per month but greatly increase his revenue per client thus making his a much more profitable business using the same number of hours in a week.I was all ears and eager to speak further with him as on the surface he was an ideal client with a good mind for business. Well it appeared that way until he dropped the bombshell. Even though he wanted top quality customers who understood value and did not shop on price; he wanted to only shop on price for the services he needed to improve his business. Put another way he wanted to buy from the lowest bidder. I politely thanked him for his time and explained I was probably not the best fit for him.
I am sharing this example with you as I have seen this all too common mistake so many times in business. I think Emerson put it best when he said “What you do speaks so loud that I cannot hear what you say”. One of the most important characteristics successful business people must have is that of sincerity and integrity. I would like to pose this question to you, how can you look a customer in the eye and tell him you honestly believe the best business decision is to buy on value and not price if you do not prove it with your own actions?
There are certain unbreakable laws in the Universe such as the Law of Attraction which states what you put out is what you get back. If you wish to have a large base of customers who are value driven and are willing to pay the price for good results you must first be that person yourself. Once you become the person you want to attract the customers you seek will seek you out and your calendar will be forever full.There are no short cuts to success; the Law of Attraction is always working either for you or against you. Play your cards right, act in harmony with your beliefs and good things will happen, this you can take to the bank. Remember, the universe sees all and everyone gets what they have earned.
Cheers,
Chuck
Tuesday, March 24, 2009
How to beat Bobby Fischer
I have a very simple question for you; how do you beat the great chess Grandmaster Bobby Fischer? The simple answer of course is to play him at anything other than chess. When you think about it it would seem to be common sense right? In a simplistic way it is common sense; however, people seem to move away from this seemly obvious piece of advice on a daily basis.
The basic lesson here is to work your strengths and avoid the strengths of your competitors. It comes down to defining your own niche and staying focused on that. General Electric (GE) became the largest and most successful company in the world in the 1990s by following this rule under the leadership of the legendary Jack Welch. The rule was simple, be either number 1 or 2 in the field or get out of that field.
There is no reason to suffer along doing something you hate or are no good at when there are so many more productive and profitable things you could be doing. This does require you to ask yourself some difficult questions on occasion. The ability to be honest with yourself is a skill which will take you far beyond where you find yourself today.
Are you playing to your strengths? What is keeping you from doing it? Do you have a clear idea of what your strengths are? Are you focused on being productive or are you procrastinating with busy work? A little bit of focus in your life is all you really need to beat Bobby Fischer, are you ready to go for it? Need some help with this? Well then perhaps we need to talk...... I am here to help anyone who is willing.... help is always available for those who ask for it.
Cheers,
Chuck
The basic lesson here is to work your strengths and avoid the strengths of your competitors. It comes down to defining your own niche and staying focused on that. General Electric (GE) became the largest and most successful company in the world in the 1990s by following this rule under the leadership of the legendary Jack Welch. The rule was simple, be either number 1 or 2 in the field or get out of that field.
There is no reason to suffer along doing something you hate or are no good at when there are so many more productive and profitable things you could be doing. This does require you to ask yourself some difficult questions on occasion. The ability to be honest with yourself is a skill which will take you far beyond where you find yourself today.
Are you playing to your strengths? What is keeping you from doing it? Do you have a clear idea of what your strengths are? Are you focused on being productive or are you procrastinating with busy work? A little bit of focus in your life is all you really need to beat Bobby Fischer, are you ready to go for it? Need some help with this? Well then perhaps we need to talk...... I am here to help anyone who is willing.... help is always available for those who ask for it.
Cheers,
Chuck
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