Here is another great article I came across, I think it provides some great insite to review.
"Although Weblogs (blogs) are currently used by only a small number of online consumers, they've garnered a great deal of corporate attention because their readers and writers are highly influential. Forrester believes that blogging will grow in importance, and at a minimum, companies should monitor blogs to learn what is being said about their products and services. Companies that plan to create their own public blogs should already feel comfortable having a close, two-way relationship with users. In this document we recommend best practices, including a blogging code of ethics, and metrics that will show the impact of blogs on business goals........"
For the entire article click here:
www.forrester.com/Research/Document/Excerpt/0,7211,35000,00.html
Bon Appetite,
CB
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